Frequently Asked Questions
WHEN WILL MY ORDER SHIP?
All orders are usually engraved and shipped out within two business days, or the very next business day Orders placed on Friday will mail out the following Tuesday.
WHAT IS THE COLOR FILLING ON THE LEASH KING TAGS MADE OF?
We hand fill our pet ID tags with jewelry quality non-toxic hard enamel, then they are kilned and hand polished for smooth and brilliant shine.
DO I HAVE TO HAVE MY INFORMATION ENGRAVED ALL IN CAPS?
Information will be engraved exactly as submitted in all CAPS as it will make the information easier to read. If have a special request like engraving in Upper and Lower Case or even using some special characters, symbols or fonts (subject to extra charges), please make sure to contact us before submitting the order at [email protected]
WHAT ARE THE STANDARD ATTACHMENT(S) COME WITH EACH TAGS?
Each tag ordered will come with a standard split ring(s) of stainless steel.
THE ENGRAVING ON THE ITEM IS DIFFERENT FROM WHAT I HAVE ORDRED?
Simply, please send us a message with the order number and a picture of the engraved item. If we made the mistakes, we are more than happy to re-do and send replacement right away. Thank you for giving us the opportunity to fix our mistakes. Otherwise, we offer customers to order a new one at discounted price.